General Terms and Conditions

These terms and conditions govern the relationship between the Buyer and the Merchant, and relate to the conditions and manner of ordering products and services, terms and methods of payment, the right to terminate the contract, warranty conditions, protection of personal and other data.


The trader is VODENI SPORT d.o.o. with its registered office at Katarelac bb, 23 251 Kolan, Croatia , OIB: 03009594647 (hereinafter: LIFT).

Online store allows you to buy tickets, merchandise, and other services VODENI SPORT d.o.o. through the Internet. Our products and services, detailed information and product prices are presented in the Internet store. Terms of purchase are determined in accordance with the Consumer Protection Act (OG 14/2019).

The customer

The buyer is any natural adult or legal entity that accepts the terms of business of LIFT, which is confirmed by ordering items. The contract concluded at a distance is confirmed when the user:

– By selecting payment and completing an order as a guest user of the LIFT Internet Store.

Customers are required to provide accurate, valid and complete personal information when registering or creating an account, the name under which they will provide the service, and enter a valid e-mail.

Terms of purchase

Purchases in the LIFT online store are only possible when the customer has completed all the necessary actions and steps related to the purchase of the product.

The customer selects the desired product and saves it in the product basket by clicking on the Buy link.

In the product basket, the customer can see all the products, quantity, and total price. Can delete or add quantity. The next step is to enter the required information, then select the delivery address. The last step of the order confirmation is the choice of payment. After the customer confirms the purchase, an automatically generated message containing the order confirmation will be sent to the customer’s email address.

If the customer does not receive the order confirmation notification, there is a possibility that he has entered his e-mail address incorrectly. In that case, we ask the customer to contact us at

Each product is accompanied by information on the retail price, special promotions, and discounts, as well as product specifications and delivery methods. Furthermore, the price of the product includes VAT and all other costs.

Payment methods

Payment by internet banking

Products for which an order has been concluded can be paid for via internet banking of any bank in which the possibility of such a method of payment is open. After confirming the order, Internet Store LIFT forwards by e-mail all the necessary information to make the payment. In the case that the event is canceled by LIFT or the artist, credit card owner has the right to request a full refund.

Online payment by credit or debit card

Debit cards – Maestro (all banks), Visa electron (all banks)

CorvusPay Usage Statement

LIFT uses CorvusPay for online payments.

CorvusPay is a secure system for online payments, real-time credit and debit card payments, and other payment methods. CorvusPay ensures the buyer and the merchant with secure card data entry and transfer, which is also confirmed by PCI DSS certificate. CorvusPay uses 256-bit SSL encryption and TLS 1.2 cryptographic protocol as the highest protection standards for data entry and transfer.

Conversion statement

All payments will be made in Euro currency. The amount to be charged on your credit card is in Euro, the monetary unit and currency of the European Union, represented by the symbol €.

Contract termination

Pursuant to Article 72 of the Consumer Protection Act (OG 14/19), the consumer has the right to unilaterally terminate the contract without stating the reasons within 14 days of receiving the product.

The buyer is obliged to inform the Merchant about his decision to terminate the contract via the form that can be found on the website

If you unilaterally terminate this Agreement, we will refund the money we received from you, including shipping costs, without delay, and no later than 14 days from the date we received your decision to unilaterally terminate the Agreement.

We can refund only after the product is returned to us or after you provide us with proof that you have sent the product back to us. You are obliged to return the product to us immediately, and no later than within 14 days from the day when you sent us your decision on unilateral termination.

You are responsible for any impairment of the goods resulting from the handling of the product, other than that which was necessary to determine the nature, characteristics and functionality of the product. If the returned product is defective, with major damage or without parts and documentation, and if it is not delivered within a subsequent period of 8 days, it is considered that the Buyer has not fulfilled its obligation to return the goods, and the Seller is not obliged to refund.

Liability for material defects

The trader is responsible for material defects of the products he sells on his website in accordance with the positive regulations of the Republic of Croatia, in particular the Civil Obligations Act (OG 29/2018).

The ordered products are packaged in such a way that they are not damaged by the usual handling in transport/delivery.

In the event that the shipment is damaged in transit, such damage is visible when picking up the shipment, in which case we suggest that the shipment is not picked up by the Buyer. We ask customers to contact us so that we can check the condition of the shipment as soon as possible and send a new one.

In the event of a visible lack of product when picking up the shipment, the Buyer is not obliged to pick up the delivered product, may refuse receipt, and does not bear the cost of delivery of such product. It is considered that the products that were duly received by the Buyer did not have a visible defect. The buyer has the right to complain in relation to material defects within the deadlines and for reasons prescribed by the provisions of the Civil Obligations Act (OG 29/18). The buyer can send a written complaint or complaint to the e-mail with an indication of the complaint.

The trader will consider the complaint valid if the inspection of the product determines that it meets the conditions for a complaint in accordance with the Civil Obligations Act (OG 29/18) and the Consumer Protection Act (OG 14/2019). In this case, they will replace the product or refund the full amount paid within 15 days of receiving a valid complaint. If it is established that the complaint is not valid, ie if the complaint is rejected, the Seller will notify the Buyer within 15 days from the date of receipt of the complaint.

Privacy Statement

VODENI SPORT d.o.o. undertakes to provide protection of personal data of customers, by collecting only the necessary, basic information about customers/users that are necessary to meet our obligations; informs customers about how to use the collected data, regularly gives customers a choice about the use of their data, including the ability to decide whether or not to have their name removed from the lists used for marketing campaigns. All user data is strictly kept and is only available to employees who need this data to do the job.

All employees of VODENI SPORT d.o.o. and business partners are responsible for adhering to the principles of privacy.

Terms of Use

Please carefully read the following terms of use, privacy policy, cookies rules, and guidelines.

Name: VODENI SPORT d.o.o.
Address: Katarelac bb, 23 251 Kolan, Croatia
OIB: 03009594647
IBAN: HR88 2402 00611 0091 8374
Bank: Erste&steiermarkische Bank d.d.
Contact: +385 98 327 506

LIFT ensures that is not keeping any unnecessary personal information about their website visitors, club visitors, or clients. LIFT collects only necessary information to make an agreement or provide services.

We may use your information to monitor, improve and protect our products, content, services, and websites, both online and offline. We may also provide you with help and support where we believe it is required. For example, if you have provided your contact information, we may contact you when a checkout journey is not completed.


You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

Acceptable use

You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

All payments will be effected in Euro ().

Cancelation Notice

Merchant should take financial responsibility for refunds in the event of cancellation of the whole event. We cannot accept cancellation notice as it is in the GTC. Please advise merchant to amend it and implement refund procedure in the event of cancellation.

Terms for Online tickets

1. The minimum age for access to the club is 18 years old. LIFT is committed to protecting the privacy of children. The Websites and Applications are directed to persons 18 years of age or older. LIFT, the Websites and the Applications do not knowingly collect information from children under age 18. If you under age 13, you are not permitted to use the Websites or Applications or to submit any personally identifiable information to the Websites or the Applications. If you provide information to LIFT through the Websites or Applications, you represent and warrant to LIFT that you are 18 years of age or older.

2. The tickets purchased are for personal and non-transferable use. The name that appears on the ticket must match the documentation that will be presented at the door of the club. In no case will the resale of the same be allowed. Access will not be allowed if the ticket is incomplete, amended, broken, with indications of forgery, or without a physical or digital ticket.

3. Multiple purchases. In the case of multiple purchases, it is imperative that the ticket holder is present to access the venue. The original documentation with which the purchase has been made must be shown and under no circumstances will access be allowed in the absence of the holder.

4. The holder of the credit card must present at the entrance of the club, the same one used to make the payment, and an identity document that includes a photograph (driver’s license, ID, or passport). Photocopies are not accepted.

5. In the event that the card with which the payment of the purchase was made is fraudulent, please contact us at least 24 hours before the event to In this case, the tickets subject to the purchase will be canceled.

6. LIFT reserves the right of admission under certain conditions, including alcohol, drugs or narcotic substances, or violent attitudes, among others. In the event that the entry is denied, LIFT will fully refund the entry amount by contacting

7. In case of theft or loss of the purchased tickets, please contact us by email at, as soon as possible.

8. Buyers of tickets for VIP must be properly dressed in clothes (no t-shirts, shorts, or flip-flops are allowed); The club reserves the right of admission to the VIP zone not to comply with the above. Access to the gallery VIP area does not include table service or drinks unless specifically mentioned at the entrance.

9. LIFT doesn’t accept the return of tickets. Any changes must be requested before each event to:

10. In the case that the event is canceled by LIFT or the artist, credit card owner has the right to request a full refund.

11. The DJ lineups could change.

Terms for VIP and table reservations

Guests who have pre-booked table packages must arrive before 11 pm to confirm their package.

*All prepaid tickets, packages, and deposits are non-refundable.

Third-party postings

From time to time certain third parties, such as vendors with whom LIFT may have a business relationship, may post information on our Websites or Applications. LIFT is not responsible for the content of these postings, or for ensuring that the third parties comply with these terms of use and our cookie and privacy policy.

Plug-in plug-ins for different social networks can be embedded in our website. Associated services are provided by certain companies (“Providers”). These providers include:

Entrio operated by Entrio tehnologije d.o.o. Zaharova 9, 10000 Zagreb, Hrvatska. To view the program privacy policy, visit the following address:

The Facebook Network operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). To view the program attachments on Facebook and their layout, visit the following address:

Youtube operated by Youtube, 901 Cherry Ave. San Bruno, CA 94066. To view program policies and safety visit:

The Instagram network provided by Instagram LLC, 1601 Willow Road, Menlo Park, CA 94025, USA (“Instagram”). To view the Instagram program interfaces and their layout, visit the following address:

LinkedIn Network LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA (“LinkedIn”). To view program links on LinkedIn and their look, visit:

Google Network Managed by Google, 1600 Amphitheater Parkway Mountain View, CA 94043 United States. To view program interfaces on Google and their layout, visit the following address:

Sevenrooms, operated by Sevenrooms 127 West 24th Street Floor 5 New York, NY 10011. To view the program privacy policy, visit the following address:

The Twitter network operated by Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA 94103, USA (“Twitter”). To view the Twitter buttons and their appearance, visit the following address:

Vimeo network provided by Vimeo, Inc. 555 West 18th Street New York, New York 10011. To view program policies and safety visit:

The Twitter network operated by Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA 94103, USA (“Twitter”). To view the Twitter buttons and their appearance, visit the following address:

Further information on the collection and use of data provided by service providers, as well as on the rights and opportunities available to you in the protection of privacy in these circumstances, can be found in the provider’s privacy policy:

Google Privacy Policy / Privacy Policy:

The Privacy Policy issued by Facebook:

Privacy Policy issued by Twitter:

Privacy Policy issued by Instagram:

LinkedIn Privacy Policy / Privacy Policy:

LIFT uses Google Analytics for metering. If you want to prevent the specified service from saving cookies, you can ban the following link: Google Analytics –

Revisions and updates

The materials appearing on the LIFT website could include technical, typographical, or photographic errors. LIFT does not warrant that any of the materials on its website are accurate, complete, or current. LIFT may make changes to the materials contained on its website at any time without notice. LIFT does not, however, make any commitment to update the materials.

Data storage period

Data that was lawfully collected by LIFT is stored for a period of time prescribed by a particular law or other positive regulation.

Data that was contractually collected by LIFT is stored only for a period of time necessary to fulfill the contract or provide a service.

Guarantee of website service

LIFT will not be held responsible for any damage or loss of any kind which may be attributable to the incorrect operation or lack of availability of the webpage and its related communication systems, due to causes of force majeure or the interruption or interference in the information transference networks.

Unsolicited Feedback

Please do not send us any unsolicited creative ideas, suggestions, or materials. We are generally unable to accept or consider them to avoid the possibility of a future misunderstanding in the event that your idea is similar to something our employees or contractors are already working on or plan to develop. If you submit any unsolicited ideas, suggestions, or materials despite our request that you do not do so, we will consider them to be, and you agree that they are, submitted to us on a non-confidential, non-proprietary, and unrestricted basis, and we shall be free to use, disclose and exploit them for any purpose without compensation or other obligation to you.


To review or change your personal information collected by LIFT, please send your request, including the Website or line of business to which your request pertains, to VODENI SPORT d.o.o., Katarelac bb, 23 251 Kolan, Croatia

In case of questions and complaints you can write to us on e-mail:

Changes to terms of use service

The terms of use may be revised from time to time as we add new features and services, as laws change, and as industry privacy and security best practices evolve.